FAQs
Bugs, connection problems and interrupted games
5.1 What should I do if I encounter bugs, software or system problems?
PartyCasino.com games and systems are thoroughly tried and tested before we release them. In the unlikely event that you encounter bugs, software or system problems, please contact our Customer Care team. If a problem cannot be solved immediately, the team will investigate the server's game logs. If something is found to be wrong, we will assess the problem, fix it and compensate you accordingly.
5.2 I was disconnected in the middle of a game. What should I do?
First, please log back in to your account. The disrupted game will appear as it was when you were disconnected, or if you disconnected after the submitting information, the next sequence or result will appear as it would have been had you not been disconnected.
If you continue to have problems or feel concerned that something is wrong, please contact our Customer Care team.
5.3 What happens if I lost money because of a game or disconnection?
First, please log back in to the system. The disrupted game should appear as it was when you were disconnected, or if you disconnected after the submitting information, the next sequence or result will appear as it would have been had you not been disconnected. If you are not satisfied with the result or feel that something is wrong, please report your concerns to our Customer Care team. We will investigate the situation fully and should we determine that you lost money because of a bug in our system, and not because of general Internet disruptions, we will refund your losses immediately to you.
